Your Frequently Asked Questions
Our team consists of experienced, qualified Australian practitioners who are passionate about providing accessible, quality healthcare through telehealth.
We focus on building consistent patient relationships rather than rushed consultations. Our practitioners take time to listen and provide ongoing, personalised care.
We aim for continuity of care where possible. Detailed medical notes ensure any of our practitioners can provide consistent, informed care if needed.
We consult on most non-emergency health concerns. Telehealth may not be suitable for all conditions, and your practitioner may recommend in-person assessment, specialist referral, or further investigation depending on your circumstances.
Telehealth allows our practitioners to focus on patient care without time pressures, providing the personal attention and quality consultations you deserve.
Visit our website and use the online booking calendar to choose a time that suits you. You can also call us directly if you prefer to book over the phone.
You’ll need a smartphone, tablet, or computer with internet connection, plus your Medicare card and any relevant medical information or current medications list.
Our services are available to patients of all ages across Australia, including families with children, adults, and older Australians seeking convenient telehealth care.
Yes, all consultations use encrypted platforms that comply with Australian healthcare privacy laws. Your medical information remains completely confidential.
Standard consultations are up to 20 minutes, giving your practitioner time to discuss your concerns and provide quality care without feeling rushed.
Please contact us as soon as possible if you’re running late. Cancellations should be made at least 2 hours before your appointment to avoid any fees.
Yes. You can select either video or phone consultation when booking, depending on your preference and the nature of your health concern.
Our support team can help troubleshoot any technical issues. We’ll reschedule your appointment at no extra cost if technical problems prevent your consultation.
Where clinically appropriate, electronic prescriptions may be sent to your nominated pharmacy, and medical certificates may be provided to your email following your consultation.